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1Nov 12

This generation there have been a lot of shady business practices sneaking into gaming. We have things like Online Passes, Day One DLC, Season Passes for DLC that hasn't even been announced yet, and Pay2Win schemes ruining game balance. All of these things, though, I can understand and even accept from a business perspective. The Pay2Win is an awful way to design a game, but if there is a market for it then go for it. The others are just ways to try to stay in business in a field without much margin for error. Over the past couple of weeks, though, two games have done something I just don't agree on, on any level. Medal of Honor: Warfighter, and Assassin's Creed 3, both shipped incomplete. Both games featured numerous game breaking bugs in the code on the disk. The majority of these bugs (though not all) were fixed with a day one patch. Now I find this to be a disgusting thing for a company to do. As a designer and the founder of a game company, I would be utterly ashamed to release a game that was so broken on so many levels. It just is a terrible way to do business.

Now I understand the reasoning behind it. Ubisoft and EA each spent tens of millions of dollars marketing these games, so delaying the release date would be financially devastating in that way, and it might also move the games out of the all important Holiday season. The quarterly profits of either of these companies would plummet without the release of these games. But I just have to wonder, are the results of one quarter more important than the reputation of a major franchise? Especially in Medal of Honor's case, it is hard to imagine the franchise rebounding from this game anytime soon. EA had an uphill battle already convincing gamers that Medal of Honor was as worthy a game as Battlefield. Even if the game had been great it still wouldn't have done remotely as well as Battlefield 3. But if the game had shipped without bugs, and if the game itself had just been given more time to fully explore Danger Close's vision, then EA would have earned itself its share of fans. And those core players might have convinced their friends to get Medal of Honor 3 instead of Black Ops 3 in two years. And if that process repeated a couple more times you could easily see Medal of Honor selling 10+ million units in four or five years. Now that chance is gone. Rebounding from this game will be all but impossible. Medal of Honor has failed. So, yea, EA will probably sell a couple million copies of this Medal of Honor, but the chance for franchise growth has been substantially limited by releasing a game that wasn't ready.

Assassin's Creed 3 is in a better spot. That is partially because the core game is simply better than Medal of Honor would ever have been, and partially because the previous entries in the series were much better received than recent Medal of Honor games. Still, AC3 was supposed to be the next big jump in the series, akin to AC2. And while it is supposed to be a pretty great game, the presence of numerous bugs definitely hurts the experience. And those without the day one patch might experience some pretty serious bugs.

And that brings me to maybe the major point of this blog. Is it okay to assume that everyone who wants to play AC or MoH have both an Internet connection and a harddrive to store these patches on? On PS3 this is probably a pretty safe assumption. All models contain harddrives and built in Wi-Fi. But for the 360 the same isn't true. Pre-Slim models have no built in Wi-Fi and a fair number had no built in hard drive. Those that did had a very small harddrive that might be pretty full at this point. So I think it is fair to say that for many 360 owners, playing AC3 or MoH will be a significantly gimped experience. These people will not be able to play the game that the developers intended. They will be stuck playing a buggy and partially broken mess. That just isn't fair. It isn't right that a portion of paying customers will not get the finished version of the game, although neither game is technically "finished" even with the patches. That just isn't right and no business argument will make that right. If I as a company manager fail to finish my game on time then I should be the one to suffer for it, not the gamers who buy my game. That is called taking responsibility for your failures as a developer.

I've been there. In fact I'm there right now. Things don't go as planned. Just recently my company launched a Kickstarter for our game Broken. The Kickstarter was unsuccessful for a number of reasons, but one of those reasons was that we didn't launch the Kickstarter on the day we had advertised for weeks in advance. Why? We were releasing a demo of the game day and date with the Kickstarter. Now part of the problem was that we had some issues with Kickstarter that delayed the release no matter what, but the other part was that our demo simply wasn't up to our quality standards. There was a major game breaking bug in the game that I simply would not let appear in the demo. We literally were working on this bug until mere minutes before the Kickstarter launched. This delay, among numerous other reasons, caused us significant financial hardship, but none of us were willing to release a broken product to gamers, even just in demo form.

Now I don't have any shareholders to answer to when my game doesn't ship on time. But that shouldn't change anything. Developers should finish a game and then ship it, not the other way around. It is a matter of artistic and corporate integrity and it should not be sacrificed for anything, including financial gain.

What do you guys think? Is it important for a developer to finish a game before they ship it? Do you mind downloading day one patches? Are you ever going to give Medal of Honor another chance? What do you think the next game will be to follow in this disturbing trend?

97 comments
makryu
makryu

Bugs will always appear after release. But to knowingly release a game with game-breaking bug is dishonest, to say the least. Unfortunately, as long as it remains a financially profitable decision, they'll keep doing it. And part of the blame is probably on the fact that gamers have the habit of accumulating a sizable backlog of titles not yet played, and still buy their games on release, which means most people who actually play AC3 or other games will never experience the shoddy state of games upon release.

 

I know I vote with my money, and nowadays less and less games deserve to be bought, and even then almost always never at full price.

Oldgun
Oldgun

Patches will keep coming (day one or later) since games nowadays have become more and more complex to program. Game companies are bound to stumble upon minute issues since they are developing complex games for different platforms and many game companies are bottle necked when it comes to budget and Time. Of course, to me personally its a nuisance but I guess we have to live with it.

Cypress131
Cypress131

"As a designer and the founder of a game company", you should remember to be careful on who you're putting blame on. You of all people should understand that this is rarely the fault of the developer, but instead the fault of the publisher. As a game developer myself, I take personal offense to this. The developers or developing company does not set the date for launch, the publishers do.

 

MoH Warfighter was developed by "Danger Close Games", a subsidiary that was absorbed into the jumbled mess that has become EA. During my time at EA, I saw quite a bit of how the developers themselves get swept under the rug and ignored. If you're going to blame anyone, blame EA, not the developers.

 

As for AC3, that's a little different. It's an in-house game made by Ubisoft themselves. At the same time that they're the developers, they're also the publisher. Sometimes this is good, but in this case, where the publishers are responsible for many different gaming studios (including their own), their own developer staff gets the same treatment as if they were a different entity.

 

I've noticed how these 1st day bugfixes work out. On one hand it's a blessing, a developer with a large enough game can't always find every bug in time no matter how good the QA is, so this makes sure the consumers get the best quality they can. On the other hand it's a curse, as publishers see this as a chance to move the timetables up, and expect to use 1st day patches to actually finish the game.

 

Developers always try their hardest to meet the demands of the publishers. But when the publishers don't listen to the feedback of the developers, that's when broken games get launched. I know it's easy to lump developers and publishers all together into one pile when you're dealing with small groups, Setho10, but as a designer and founder of a game company, you should know better. When you get into the "big leagues" of game development, you'll realize that there is a stark disconnect between developer and publisher, that has to be recognized.

 

Except for companies like Blizzard, which never put a release date down till the game is done. Believe it or not, when it comes to publishing, Blizzard does it right.

 

tl;dr:

Don't blame developers, blame publishers. Setho10 should know better then to not mention this at all.

Setho10
Setho10 like.author.displayName 1 Like

 @Cypress131 I don't think I ever blamed the developer. I specifically mentioned EA and Ubisoft as doing things wrong. I never mentioned either Danger Close or Ubisoft Montreal. I entirely blame the publishers for this. Sorry if that wasn't clear. I think by naming the publisher as those at fault it was obvious I was blaming them. I completely agree with everything you just said and never meant to imply otherwise. Long time readers of my blog know me well enough to know that I would never blame a developer for release dates. I appreciate your concern but don't put words in my mouth. If I meant to blame the developers of the game I would have used the name of the developers not the name of the publishers. I think Blizzard is in a unique case where they make so much money off of any individual game that they can afford to take as long as they want on the next one. This is especially true post WOW. When you are making hundreds of millions of dollars a year off of one game (even though the costs of maintaining WOW are massive of course) there is really no need to put out the next game any time soon. I think the merger with Activision may have done a bit of harm though. I have to imagine that they are being pushed by Kotick and crew to work faster especially as WOW subs drop. In the end it is easy to say Blizzard is doing it right, but they do it right because they can afford to. It's similar with Valve. Obviously EA is involved in publishing their stuff, but Valve has final say in when its games are released and they are never afraid to delay a game. But again, they make hundreds of millions off of Steam so they have no need to put out games on a steady basis. Look at THQ in comparison. They delayed three games yesterday and are now begging for money from investors. I have no love of big publishers, but it's not like any of them are rolling in money. Reading the earnings reports this week, I have yet to see a company post a profit. Anyways, I agree with your point and never meant to imply anything else. I clearly said I wanted the game to be delayed instead of shipped and that is something only a publisher can do. So, yea. Sorry for the confusion and I do totally agree with you.

Cypress131
Cypress131

 @Setho10  @Cypress131 

You used phrases:

"That is called taking responsibility for your failures as a developer."

"Developers should finish a game and then ship it, not the other way around."

"Is it important for a developer to finish a game before they ship it?"

Which is clumping developers with choices of producers into one pile. All I am asking is to be a bit more careful of your wording when placing blame, as you never made that clear difference between developer and publisher.

 

Also, although you are correct about Blizzard and EA having more money then god, you have to be extremely careful when you say that you want any game to be delayed. The current wait time for getting game discs mass produced is around 8-9 months. There is an enormous deductible, and if you miss that date for getting your games mastered, then you lose all that money. If you do miss that date, then you have the option to cut in line, but for an even more absurd amount of money. Blizzard and EA can afford to sit on a game for that 9 month period, so they make a good attempt to complete it long before the date they set. Most companies can't simply wait, making 0 profit from a title they have produced or developed for 9 months.

 

At the same time, it's hard to blame the manufacturers. There are so few actual video game disc manufacturing companies that AAA games can go to, that they work around the clock and need these strict time-tables. You have to remember, you're talking about millions and millions of discs being produced. That's not cheap.

 

And this isn't even scratching the marketing costs.

 

I find your article only viewing one side, the consumer's side. But there is a ton more information out there about this issue then you're letting on. What it comes down to, is an educated guess from publishers, taking into account the information they are receiving from developers. It's when publishers try to speed up the process by a few weeks, or even a month sometimes, thinking that the developers would just need to "work harder", or if they believe that if they give developers more workers or QA, that it would speed up the process (it actually slows it down). It's that disconnect from publisher to developer that causes publishers to reserve a manufacturing date too early and end up having to rely on these day1 fixes.

 

There's much more I could say on the issue but all I'm asking is to be careful making these general arguments about when a game can be released. Your article makes it sound like they could "just push the game back". But when you look at the obsticles a company comes across when they do so, you'll realize just how difficult that decision is.

 

...

Then there's digital releases which are so much easier to work with.

Cypress131
Cypress131

 @Setho10 

I completely agree. I think the worst offender was Asura's Wrath. Play through the game, get to the last boss... then get the middle finger telling me "Buy the DLC to unlock the last boss". I died a little that day.

 

Thanks for the great conversation! I'd chat more but this probably isn't the best place to have 1-on-1s. I'll be watching your blog though, and great luck in the future!

Setho10
Setho10

 @Cypress131 My question to EA would be, you claim this current system to be so successful yet you haven't posted a yearly profit this entire generation. Take Two and Blizzard have. I too get why EA is doing what they do, but like I said, I think the franchise potential of Medal of Honor has pretty much been killed because of this. They have lost years worth of profit to protect one quarter. Again, I get why they did it, but I really wish they wouldn't be so short sighted.

 

THQ's situation makes me sad as well. They have really turned the quality of their titles around, yet they suffer from two things. The main thing is they just don't have the marketing budget to really succeed in AAA development against titans like EA and Activision Blizzard. And secondly, unlike Take Two, their titles are not good enough to overcome that issue. What factors go into that second one I don't know, but I would expect it falls a lot to budget constraints. It's a shame. I really hope they pull through. Jason Rubin is a good guy and a really smart developer. Whether his ability to manage is as great as his ability to design remains to be seen, but Rubin would be on my shortlist of people who could really push some quality into a publisher's titles. As for the new model of DLC/Patches etc, in many ways it is a good thing especially on consoles. Patches are generally a really great thing. They can be bad, as in these cases, but in general they are good. DLC in theory is a really great idea as well. I just think that DLC prices are too high for too little content. I recently beat Minerva's Den, the DLC for Bioshock 2. It was 5 dollars and included a completely new single player campaign with new VO, cutscenes, levels, weapons, abilities, and characters. And it was a good three or four hours long to boot. Now I would have happily paid $10 for that but the point is that you compare that to spending $15 on a couple of maps and it feels like players are not getting their money's worth. And again, I get why companies do it. Activision just released quarterly results that saw Digital Sales represent 51% of their income. They are also the first company I have seen this week to post a quarterly profit. They do it right from a money making standpoint. Really they do it incredibly, and I respect them for that, but that doesn't mean I hate them any less. I don't mind that they release Call of Duty every year. That's all well and good. But I do mind that they charge more for all the DLC than they do for the entire game. 10 years ago I could spend $30 on a full blown expansion with a lengthy new SP component plus new multiplayer modes, weapons, maps, and more. Now obviously the cost of developing games has gone up in the past 10 years, but it hasn't gone up enough that I should have to pay $75 for nothing but additional maps. Where are the new modes, the new weapons, the new abilities, the balance tweaks, the SP component? Yes, DLC is a good idea, but for those of us who can remember 10, 15, or even 20 years back, then it starts to become pretty clear that the value of expansions vastly exceeded those of current DLC packs, even taking into account the massive increase in development costs.

 

Cypress131
Cypress131

 @Setho10 

"That is long before they need to press discs and would give DICE some breathing room to actually put out a good beta and fix the problems and then put the game to disc."

 

See that's an issue though. Publishers don't want breathing room. The more breathing room, the longer they have to pay developers without seeing the product hit market, and the lower their profits get. At the same time, that really isn't a bad thing. It's a balancing act, and if they fall one one side, they company loses money, and if they fall on the other side, the game doesn't come out perfectly. That's why they've started to rely on those day1 patches. They honestly don't WANT the game to come out with bugs in it, but they'd rather launch a buggy game with a day1 patch then to push it back and lose tons of money and investors. That's why they widened that balancing act towards the earlier launches.

 

That said, I don't like it either, but I understand the mentality that goes into it. As for the betas being so late?...

 

Yeah that sounds like EA. It should have been much earlier.

 

As for THQ... well, that situation makes me depressed. Yes, THQ is ABLE to delay it, but not for long. They've lost so much money from investors and production costs, that if they miss one or two more dates they'll be bankrupt or more likely, bought out. Somebody messed up bad. They're not losing "a bit of money", they're losing millions and their stock is plummeting fast. 

 

Take Two is... interesting. I was at EA when we were trying to buy them out, and i'm glad they refused. The reason Take Two can get away with delaying games, is because they are one of the most consistently excellent game publishers in this era of gaming. They have overwhelming faith in Rockstar, Gearbox, and their sports series, and are willing to take the risks involved with pushing them back, because they know they'll be successful.

 

If Take Two sold out to EA, all that trust would be gone. EA doesn't run like that.

 

That all being said, I agree that day1 patches have begun getting pretty ridiculous. And I can completely empathize with those who can't or don't want to have to utilize them. At the same time, with the market becoming more and more based on digital downloads then physical discs, I can see why these issues can occur.

 

The biggest problem I have is that there's two different models of game development that are starting to stand out. One is the old model, where you make a game and you're done. The other is a newer model, where the game you make lingers on. Supporting the game, adding new content in the form of DLC, adding bug-fixes, ect... are all pieces to this new model of game development that many of the older gamers dislike, whereas most newer games actually EXPECT. Too many times have I heard, "They've stopped supporting their game". People actually get angry about it at times!

 

The old model is slowly starting to disappear. The time when gamers could go and buy a physical disc or cartridge and plug it in and play. As much as I like the old model, I see the new model having more pros then cons for most people. We see more content then we ever would for an old model game, and if there's a bug, you can report it and it can actually be fixed.

 

The next step was already tried once, with the PSP GO. Although the whole "digital only" thing was too early, it most likely is where we will end up. At that point, you'll be downloading not just a 1st day patch, but the entire game, like many already do with steam.

 

As always, this is just my point of view as both a developer and a hardcore gamer. I've been writing so much, maybe I should just start my own blog. :P

Setho10
Setho10

 @Cypress131 Fair enough. I never intended to clump those people together. I apologize. The question of whether or not to delay a game can be a tough one. I understand that there are major repercussions when a publisher delays a game. But many small companies manage to do so. THQ just delayed 3 games as I said. Take Two delays virtually every game they release. Yea you lose quite a bit of money and have to spend much more for a rush job but if the game isn't done then it isn't done. Also, specifically in EA's case, why hold a Beta after the point where the game went into production? Now obviously it isn't that simple, but both Battlefield 3 and now Medal of Honor Warfighter had major day one patches after very glitchy and at times downright broken Betas. Now on the one hand I'm sure these betas helped find and fix a lot of those bugs, but why hold a beta so late in development? Again, I know the logistics behind it, but it just seems like a poorly planned development cycle. Maybe the companies really need three years to develop the game? I dunno but with two straight years of this happening you would hope EA has learned its lesson. Now is the time to say a game won't ship next Holiday. That is long before they need to press discs and would give DICE some breathing room to actually put out a good beta and fix the problems and then put the game to disc.

Biggs613
Biggs613

The main reason AC3 wasn't pushed back to the next quarter to fix those bugs, was because the story is focused on the whole Dec. 21, 2012 plot ( Doomsday Prophecy), and Ubisoft felt that it would be redundant to release a game about the apocalypse if the date had already passed, lol.

franzito
franzito

I don't even call sad anymore but disheartening. It's disheartening to see what the gaming industry is doing to the gamers but mostly to itself. I've downloaded a couple of patches and DLC this one year I have the PS3 but I must confess: as a impossible nostalgic gamer, I feel cheated!

 

We are fully living the video gaming Captalism now, by letting the industry take our money and giving back deception, false hopes on good content! As I get more and more cold feet to try new series but, on the other hand, I see my favorite ones becoming hit and miss, it's very hard to avoid conflict, the internal conflict of being a gamer these days. If this "whole thing" is about to tank one day, I'll still have good memories.

Old games but really good memories.

nait2k4
nait2k4 like.author.displayName 1 Like

I agree with the points raised. I also get frustrated when patches are a ridiculous size. When you have a 10 gig game that requires 1 gig patch to be download soon after release, it becomes a bit of  a joke. Down here in good old New Zealand, a 1 gig patch chews up your data allowance pretty quickly, and its not exactly fast to do. DLC is great as well, but if I pay $60 a month for my 10-20 gigs of data, all of a sudden I am paying $120 for the game and anything up to $20 for the subsequent DLC/Patches. It quickly becomes a significant factor in the concept of 'value for money'.

johnsteed7
johnsteed7

It's so nice to find subjects that we actually agree on :)

 

Yes, day one patches seem to get larger and necessary for more games every year and this trend isn't going away any time soon. Companies that release games in such a broken state should really be ashamed.

SteelPenguin90
SteelPenguin90 like.author.displayName 1 Like

Only negative thing about day 1 patches is the waiting. Waiting for the postman, waiting to download, waiting to install, download additional content, install, uplay passport.

 

I remember when it was a drive to the shop, and then that incredibly exciting moment when the game first loaded up. Most significantly for me, the PS1 & Sony logo's at the start of any PS1 game, and the same with PS2. It was like "omg something great is about to happen....XD XD XD", but now it's like "omg my internet is sooooo slowwww I just want to play the gaaaaame".

 

Going to a midnight launch and not being able to play the game til like 2:30. So my point is, I don't like huge day1 patches, but little quick ones are fine my me.

Bakaro
Bakaro

Personally, i have no problem with Day-one patches. The game is technically finished, and the contents that suppose to be there are in.

 

Bugs, or even game crashing bugs, are common as we will never be able to detect completely. Of course, beta testing helps a lot, but that gonna cost ya no small sum of operation fee. Still, when the game goes green light, the huge pool of player bound to find some. They are doing good after-business service for fixing as reported.

 

I do agree it's the console players taking the heaviest hits though.

 

PS: On the other hand, Day 1 DLC is absolutely unacceptable.

shingui5
shingui5

I don't understand your opposition to day one patches, i really don't.

 

The game designers make a game, they then get it ready for release. Up until release, they find some bugs that require fixing, so they release a patch that will go live the day the game does, so that nobody has to experience these bugs, for free.

 

What is the problem here?

 

If your problem is that 'they shipped a game which wasn't finished', i can argue that it was finished, since the day one patch 'finished' the game. And if you still have a problem with bugs, then i assume you're new to software and i wish you happy years with bugs, since they aren't going away.

CincoToes
CincoToes

 @shingui5 Perhaps you don't recall it, but there was a time before the internet was a part of gaming. Back in those days games were finished when you bought them. But hey, progress.

 

Setho10
Setho10

 @CincoToes  I don't think that is true either. Games back then were often just really buggy. Remember Halo 2? Tons of bugs in that game that were never patched. Other games I recall had bugs that were so bad the game was unbeatable and there was no way to fix them. I've heard stories from fellow developers who say they would actually break something in the game so badly that the Publisher couldn't pass cert just so they could fix the dozens of less prominent bugs in the extra time they were allotted to fix the bug they created. Don't think publishers have become any less honest. Patches are a great thing overall. As many have said, it's better there is a day one patch then no patch at all. Things slip through the cracks, or the budget runs dry or any number of things can happen. In these cases I mentioned there was a severe lack of honesty and respect for gamers from the publishers in question. Most of the time, though, patches are a great thing that can fix problems that simply weren't found before release or that a small developer just didn't have the money to fix.

 

Setho10
Setho10

 @CincoToesI'll agree on that. But I think most developers try to make the best game possible the first time around. Quality is important to publishers now that franchises are so important. While the quality of any specific game doesn't really effect sales of that game, it does effect the sales potential of later games in the series.

 

CincoToes
CincoToes

 @Setho10 I agree that it's good to have a way to fix things, but I also think knowing you have a way to fix thing later will make some less vigilant in doing things right the first time, especially when boatloads of money are there to be made.

Setho10
Setho10

 @shingui5 My issue is that they knew about the bugs before they pressed the disc. You don't just find that many bugs in a month, especially bugs as prevalent as the ones found in these games. Sources inside EA at the least reported that the game failed cert (meaning it had too many major bugs to be accepted on the console) and EA paid off Sony and Microsoft to ignore that fact and promised a day one patch to fix the game. Whether the same is true at Ubisoft I don't know, but the sheer number of bugs, combined with their severity tell me that these bugs weren't miraculously found in the month between pressing and launch. They were found beforehand and then fixed after the game was shipped. You ignore the people who have no Internet connection to download these patches. For them the game isn't and will never be finished. Those people are part of the audience and deserve the same experience as anyone else.

shingui5
shingui5

 @Setho10 Even if that's true (i'd like a source for this whole 'paying off sony and microsoft' thing). it still makes no difference on the customers end. The game is still finished if you download the patch, or at least more playable than with the bugs they fixed. 

 

Also, it's a shame some customers don't have the internet yeah, but the majority do. And while it may be an arrogant thing to say, things change and technology moves on. Do you subsidise the wheat farmer who doesn't use mechanical tools? of course not, the guy goes out of business for not keeping up.

Tristan2668
Tristan2668

 @shingui5  @Setho10

 The point is, unfinished s**t should not be on store shelves and being sold as a full game. Nuff said.

s2i2p2i2o
s2i2p2i2o

 @Raphy_Turtle  @Setho10  @shingui5 Yeah you are right. Things have changed. Now it is okay for developers to release a game with broken bugs and say they will fix it later. I still can't play Ghost Recon Future soldier. $35 in the toilet... The internet thingy i sort of agree with you, they can't cater to such a minority, but still, you have to agree that it must truely suck donkey balls for those people to buy a game only to find out that it has some major issues. And I only mean games with major bugs now, some minor shit is acceptable and people should nopt whine about those imo. 

Raphy_Turtle
Raphy_Turtle

 @Setho10  @shingui5 Jesus get off your high horse Setho. Shingui is right in that technology has changed. While we all agree it's unfortunate some don't have internet or limited service, technology industries like Gaming must target today's standards to truly excel in their field and can't tailor to everyone on the globe without holding themselves from advancement. I mean the movie industry doesn't release VHS anymore yet there are still some who don't have Blu-Rays or even DVD players. Like Obama said: ''We also don't use Bayonets and Horses anymore.'' Just kidding. I get the fairness argument but gaming is a luxury. No one is entitled to having internet or all services. I live in Montreal, and even though I pay extra to have a higher internet strength, it's still shite compared to the average on the rest of the East Coast...and we're the second largest city in Canada! Gaming and Internet isn't a public program we all pay for in taxes, (which then would actually entitle us to equal service quality), it is a product.If you bought a computer game but your computer couldn't run it because it's too old, would you blame the industry for not tailoring their game to Old-Gen technology?

Setho10
Setho10

 @shingui5Oh and watch the Giantbomb quick look of Medal of Honor if you want a source for my info. Patrick Klepick, one of the best news journalists in gaming, has sources at EA who told him and he discusses it there. I didn't watch the AC3 one due to spoiler issues, and I don't think Patrick was on that one, but I assume they still talk about the patch.

 

Setho10
Setho10 like.author.displayName like.author.displayName like.author.displayName 3 Like

 @shingui5That is an incredibly arrogant thing to say. For one, many nations simply don't have broadband Internet, or at least not in rural areas. Even some of the US has no broadband Internet beyond Satelite. For a lot of people it isn't a choice. Cable/Telephone companies just don't find it valuable enough to lay lines there. I have a friend, used to be a very prominent member here, who lived in rural Ontario. There was no high speed Internet around there. She luckily owned a pretty successful business and could afford Satelite internet, but very few in her town were as lucky. Her speeds are slow and a couple clouds can knock out the Internet for hours at a time and she pays several hundred dollars a month for the connection. Just because you live in an area where high speed Internet is both cheap enough to use and even offerred at all, doesn't mean that everyone is as lucky. There are far more people in this world without high speed internet than with.

 

This also doesn't even cover the people who can't afford high speed internet. You ever live in a poor neighborhood? I lived on the south side of Chicago. People there often barely had enough money for food. Internet of any sort was out of the question. And these weren't people who lived on Government handouts like some politicians might have you believe. I road on the buses with these people to and from work every day. Bus was packed from front to end. Often we had to leave people behind because they just wouldn't fit. You think those people had the money for High speed Internet? No, they didn't. And they worked as hard as anyone, if not harder. Multiple jobs. I'd see them coming home from work at 10:00 PM or later. These hardworking people deserve to play a game just as much if not more than anybody. To say that these people are not keeping up is typical upper class drivel. They can't keep up. And they deserve the same quality of game as everyone else. Please keep your elitist comments off my blog from now on. They aren't appreciated.

 

svenjl
svenjl like.author.displayName 1 Like

I completely agree with the substance of the blog, Setho10. Perhaps there are understandable exceptions, but on the whole day one patches are a sign that the game is a dog's breakfast on release. Not good enough. The only game that I have bought on release in the last few years is Skyrim. I couldn't wait. And fortunately I never once experienced a game breaking bug, and had a great time on my first 86 hour play through. Other than that I wait to read reviews and gamer comments regarding game stability. Thus, I purchased Fallout: NV only when the Ultimate Edition came out, and today picked up Dead Island GOTY (hah!) Edition which is also fully patched with DLC included. Lastly, but importantly, I don't play online - ever. I have a 2008 20gb 360 (no inbuilt WiFi), that has no "extra" capacity because I have a couple of games installed to reduce noise, load times and enjoy a smoother gaming experience. Whether this situation is by choice or not is irrelevant. Why should I, after paying anywhere between $60-70 (in Australia) for a new game, be denied the best experience of that game? I payed the same as everyone else, right?!

Coco_pierrot
Coco_pierrot like.author.displayName 1 Like

This is something that I liked about old video game consol ... they didn't have those patch that all the PC games had. If the game was bad, their were no way to correct it. So they made it the best they can. The only game I see with many bugs now are sandbox games ( well for the most part ) like Fallout 3, Skirim, or AC3. But it is still sad to see so many bugs. Not just ester eggs but actual bugs that are distracting.

Setho10
Setho10

 @Coco_pierrotI think patches as a whole are a great thing. Bugs always slip through the cracks so being able to fix bugs that were missed in testing is always great. The problem is when the developer knows about numerous severe bugs and ships the game anyways. No game is perfect, but in some cases it is just obvious that the game shipped before it was ready.

 

SlowMotionKarma
SlowMotionKarma

Since the dawn of gaming time there have been bugs in games. I remember there were a few times on the SNES when a game I was playing would freeze. Problem then was you were stuck with it. PC games have always had patches, and this generation of consoles have been lucky enough to benefit from them. Even after numerous patches, there will still be bugs. Many are hard to produce and therefore hard to find, regardless of how much playtesting there was. I recall an interview with a developer that spoke specifically about this. He said something to the effect of "our customers caught this bug we never saw and due to the fact we can now push patches to all our customers, we were able to fix it. It was something we never would've caught in playtesting. It took our entire consumer base to find these bugs hidden in the game."

I don't really care about Medal of Honor, so I can't speak for that, but AC3's day one patch contains a very standard-looking list of bugs. Nowhere do I see something that hints at the fact that the game is "broken". The 44 fixes address "possible" glitches a player "might" run in to. Worst case scenario, the game will freeze. Restart and it's fine.

I'm not saying it's ok to release a buggy game but there is nothing there that says to me, "the non-patched game is broken." There's a good chance a person won't run in to ANY of those bugs. Ubi was trying to clean up the game a bit more and it looks to me like they kept testing it afterwards, discovered new bugs and decided to fix them as quick as possible.

This is a high-profile title that has many facets to consider regarding release. They can't simply "pull" a game and reset the release date for something like that. Just the cost of re-pressing all those discs alone for a  few fixes could be a huge financial drain.

If you want to reference a game that was "broken" on release, check Dark Messiah of Might and Magic. Nearly all consumers had a glitch where the first chapter was corrupted, halting any progress and unskippable through normal means. They too released a patch (corrupted files in the release distro I think it was) day one to fix it, but something that huge and obvious should have been caught before it was distributed.

Maybe Medal of Honor had a game-breaking bug like that, and that's what you're referring to?

I agree that a truly "broken" game should never reach store shelves, physical or otherwise, something like what is the case with AC3 seems like Ubi setting out to clean their game up even more, not an attempt to push out unfinished product to meet a deadline.

Setho10
Setho10 like.author.displayName 1 Like

 @SlowMotionKarmaI guess it depends how you define broken. I'm not saying that either game was unplayable, just that there were a significant number of bugs that could cause major issues with both games. Most of the bugs were small, but any bug that requires a player to restart the game and/or level is to me broken in some way. Now a fair number of games have such bugs, but 44 bugs is a pretty large number, especially considering there are still many bugs in the game after that patch. The thing is, I'm pretty sure they knew about most of these bugs before they pressed the discs. If they found them afterwards then okay, but many of these bugs are being found by a large percentage of players meaning it was probably a known bug in the release build. Bugs will always slip through. No game is perfect. But the sheer number of bugs requiring fixing, and the fact that some bugs either froze the game or made it impossible to beat some missions really shows that the game should have spent some more time in testing before the disc was pressed.

 

 

raahsnavj
raahsnavj

I've been playing Minecraft on the X360 with my kids. At this point I just want a patch... day one or not the game needs patched horribly bad.

Setho10
Setho10

 @raahsnavjIt's a shame that patches are so expensive to release on consoles. The PC version of Minecraft gets updated all the time, but on the 360 it costs thousands of dollars to put out a single patch. So developers often wait and solve a whole bunch of problems in one big patch, especially a small developer like Mojang. Personally I think MS shoudn't charge developers to put out a patch but it is one of the ways they make money so I can't say I blame them.

 

pokecharm
pokecharm

the challenge really is giving yourself a reasonable deadline that you can reach.  I think projects can spiral out of control and I can see how that would impact the shipment.  I know I wouldn't want to be the one making the call or responsible because it didn't go as planned...

Setho10
Setho10

 @pokecharm Yup. It's shocking how people who have been doing this for years still can't come up with a reasonable schedule for a game. That said, things very often don't go as planned and it can be hard to recover, especially late in development. So I see how it can happen, but at that point the right thing to do is delay the game.

Renoo27
Renoo27

"The Pay2Win is an awful way to design a game, but if there is a market for it then go for it."

 

I can't believe you're actually condoning that. A marketing scheme that benefits no one but them, and you know it. So, they're allowed to treat their games and us like sh**, as long as they keep making their profits? That is EVERYTHING that is wrong with the modern world. 

SlowMotionKarma
SlowMotionKarma

 @Renoo27 How is a Pay2Win model treating people like "sh**"? If you choose not to pay, you can still eventually reach the same level or gain the same skills or weapons or whatever the person that DID pay gains instantly.

One person puts in cash and gets a high level. Another person puts in time and gets an equally high level. In this case it's the customer's choice. Do they think paying real money is "worth it" for whatever they will receive in-game. Value is different for everyone and if a company can pull in more profit that way, how is that bad?

If you truly believe a game becomes unbalanced or unfair, why keep playing it? I've quit numerous games (pay2win included) that I felt were unbalanced or skewed one way or another.

The reason pay2win is popping up everywhere is because it's a viable option to increase revenue. How? Customers utilize it.

Falzonn
Falzonn like.author.displayName 1 Like

 @SlowMotionKarma  @Renoo27 You are talking about only one type of P2W scheme.  The type that, imo, are only semi broken.  The worst offenders are the type that continuously ensure that paying customers are ALWAYS better than everyone else.  In terms of game balance, I find this practice as an extremely underhanded way to milk people with (imo) more money than brains , considering most P2W games I've ever played aren't usually as good as most retail games.  But in the end it's like you say, if you don't like a game then you don't play it.  If people for some reason want to keep playing that game then I guess they have the right.  Just don't expect me to wish these companies well.

Raphy_Turtle
Raphy_Turtle

Well there's a couple of facets that answer this issue.The first part you know and stated quite well: As a corporation, games have to make deadlines and answering to shareholders is extremely important especially in those times. As an investment broker I can vouch for how quickly shareholders will pull their investments from any company, even Apple, for coming short of ludicrous expectations by mere dollars even when the quarterly shows record sales. Personally having family in Ubisoft, I can explain another phenomenon. A few years ago, Ubi was sitting on a huge pile of cash,; they hardly knew what to spend it on. They bought a movie division, started dozens of projects simultaneously and got very ambitious. This of course changed in 2009 and since then, they have been very delicate in dealing with shareholders. (It may have influenced some of the directions they have taken with stretching out franchises for maximal short term gain.) That's another important set of words: Short term gain. Nobody in business is confident enough to think about long term investments. Everyone looks to get in and get out as quickly as possible... The video game industry definitely takes damage from such business practices from a consumer point of view.From a technological aspect, we have to accept that times have changed. Is it wrong to assume everyone has an internet connection in 2012? If you ask your kids, teachers now require about every student to get notes or submit projects online. Time have changed and so the industry, most especially a technology industry safely assumes its average consumer can download a day1 patch. Keep in mind that the game discs are created and distributed way before it submits to mass testing. So detecting game breaking bugs usually happens after hard copies have already been manufactured. The solution comes in the form of patches which takes advantage of technological advancement. Some may call it lazy practice but then do you still use standard mail over emails most fo the time? Probably not. I'm not defending delivering broken products, but let's not assume massive companies like Ubisoft and EA can know of every bug before release and puts the final game product on disc a day before release. Your hard copy is a raw copy and you are still entitled to the finished product upon release by connecting to your internet.Note that I'm not addressing DLCs. This subject is different than patches and very ambiguous in trying to separate what  qualifies as valuable extra content and what is just easy cash grab.Good article though,Cheers 

Setho10
Setho10

 @Raphy_Turtle I certainly don't expect them to know of every bug before they release a game. That is ridiculous. These bugs, though, were large enough and numerous enough that both companies had to pay Microsoft and Sony to pass cert and then promise a day one patch to fix them. They knew of these bugs before the game went to press. Now they may have found more in the month or so between production and release, but they knew of quite a few before they pressed the disc. There is a difference between missing a couple bugs and fixing dozens of bugs in a day one patch like was the case in these games.

Raphy_Turtle
Raphy_Turtle

I'm not going to disagree there are significant bugs even after the patch. But like I mentioned, this is their biggest franchise and it runs on a brand new engine; I would expect them to run into bugs they couldn't see coming. As for bribing Microsoft and Sony to pass legal certification, I'll just repeat what I said to you earlier. It makes no sense Ubisoft would bribe two much larger companies and risk legal action to pass some certification.

Setho10
Setho10

 @Raphy_Turtle I don't think it is really something companies try to hide honestly. It's not a bribe as much as a loophole in the rules. It isn't a common thing to do. It happens on very rare occasions. It is not common practice. I'm a game developer. I hear these things from people in the industry. I didn't hear directly from one of the developers in this case, but I have heard similar tales from developers I meet at GDC or similar places. I honestly am surprised you are in doubt about this. I just know that these things happen. I hear it from fellow developers all the time. I can't give you a source per say because I am told these things in person. Cert rushing is just something that happens. Cert skipping is rarer but it does happen. I just know this from talking to developers. I can't cite a source. You don't have to believe me but I always thought it was common knowledge honestly. It's not something a company announces to the public, but it's commonly talked about among developers. I learned about it before I even graduated from college. I've taken classes that spent a lot of time discussing console certification. It's a big thing for a developer to know. So while I can't say with absolute certainty that EA or Ubisoft did this in these cases, it is something that happens so I never really thought to question it. If the developers said it happened then chances are it happened. That's about all I can give you.

Raphy_Turtle
Raphy_Turtle

 @Setho10 That's not a viable source. First of you should post the link. (I'm not familiar with GiantBomb and I was left guessing what ''Quick Look'' referred to.) A video review in which a game reporter (no matter how well respected) says employees of one company told him they had to pay penalties to pass said game, is hardly a solid source. It most certainly doesn't prove that this is a common practice.If you have a documented fact elaborating on video game publishers  paying their way past a regulation to launch a game, then post that as your source. Right now, this is just one ambiguous issue briefly mentioned in a video unrelated to said issue; and you assuming every game released with a certain amount of subjectively unacceptable bugs must have ''bribed'' their way to the market. It sounds to me like it's more of a ''best practice'' standard set up by moderators asking for certain functionality on release day. If Microsoft and Sony judged a game was too broken to run on their platforms, they'd take action to force the distributors to fix their products.

Setho10
Setho10

 @Raphy_Turtle I gave you a source in your comment above. Giantbomb's quick look of Medal of Honor was the first place I heard about it. Their news editor Patrick Klepick was told this by several Danger Close employees.

Raphy_Turtle
Raphy_Turtle

 @Setho10 Look never mind I don't want to argue with you. You're obviously very emotional about this, judging by the fact that you replied to every comment on this blog. I share your frustration with buggy games but I wouldn't claim so far as conspiracy. Also games are patched, what does it matter so much in the end if producers fix their faults? Idealism is nice but seldom realistic.

Setho10
Setho10

 @Raphy_TurtleConsole certification is not a legal process. It is a process where companies submit their games to the console maker who tests the game with internal testers to assure the game meets certain quality standards and follows a lengthy list of rules and requirements that every game must correctly follow to be allowed on the system. The rules section contains things like logo placement, standard button icons (for example having the buttons be correctly colored when they appear in prompts on the 360) and so on and so forth. Quality requirements are much less stringent than in the past but the game must run without crashing the console or corrupting any data among other things. Obviously a game may on occasion freeze up, but common occurances of crashing will deny a game cert. What EA at least did, was pay Microsoft and Sony to ignore the significant bugs in the game that would have traditionally blocked them from release and promise a day one patch to bring the game up to quality standards. I can't say for certain that Ubisoft did the same, but there were several bugs that required players to load a previous save, or that crashed the game entirely. The prominence of these bugs leads me to believe that Ubisoft must have also paid to get through cert. I can't confirm that one, but many developers at Danger Close admitted that EA did this so that has been confirmed.

 

 

GhostOfSparta4
GhostOfSparta4

 @Raphy_Turtle To your previous reply: I know that hard copies are made way before the actual release date, but the bugs and glitches found in AC3 are something that should be fixed before the actual release date is set. Don't tell me while play testing, Ubi didn't notice these things. They are way too obvious and since the majority of players are experiencing these bugs, I think it's safe to say it's not a hardware problem. 

 

It's not just video games I'm talking about either, it's all businesses who do these things just to make an extra buck. It's just saddening to see publishers sacrificing quality for money in an industry where the products are made by the players, for the players. Honestly, I wouldn't mind if my favorite game was pushed back a few months just to iron out a few bugs, but obviously the majority of "gamers" these days are impatient kids who can't wait an extra couple months. And it's sad to see the industry catering to these kind of people. 

Raphy_Turtle
Raphy_Turtle

 @GhostOfSparta4 You're preaching to the choir. I get your point but you can't know about all the bugs before setting a release date. It makes no sense, you have to make the game before testing it and if the date was only set when they knew for sure there were no glitches, then games would only be announced a week before release. Marketing wise this makes no sense in any competitive industry to date. When a release date is announced, everyone crosses their fingers hoping the game will be completed and bug free way before then. Obviously problems occur and some technical spectrums of the game/project have to be rushed and patched post production. Stop accusing businesses of doing anything for an extra buck with no regards for consequences. Obviously a business's incentive is to make money but they want continuity too. Yes, some things like online currency and many DLCs are dollar squeezers but so long as it isn't required to experience the full game, it remains the consumer's choice to purchase.

However I agree the entertainment industry has taken a turn in the wrong direction. The music industry and the movie industry both promote popularity over creativity and rush projects constantly. Ubisoft definitely can be accused of rushing projects and squeezing franchises but I would differ the executive board from the hard working production team in Montreal. Also in regards to the bugs, AC3 runs on a brand new engine which was never used before. I imagine they would encounter some bugs in their first run given everything it allows them to do on a 7 year old platform base. Seeing how most major bugs were fixed on day 1, I think the outrage is a little misdirected.

GhostOfSparta4
GhostOfSparta4

 @Raphy_Turtle I agree, of course there are bound to be a few bugs that slip by the testers, but the amount of bugs present in AC3 were ridiculous. It was clear these bugs were left in intentionally to meet the release date, but I would rather see the release pushed back by a week than have to download a day 1 patch. 

 

There are still a good number of publishers out there that do care about quality over profit, though. I just wish they'd get more recognition so other publishers would have to discontinue their greedy practices. One thing that seems to be helping is crowd-funding. Developers raise their own money so they don't have to obey some greedy publishers demands, I like it. 

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